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Not even worth one star. As a mobile casino we have a responsibility to our players to ensure as far as possible that payments are made to the correct people, and in a reasonable time-frame. Sent all I. A few days later I got another reply saying it was still not right no with no extra information!! We need to ensure funds are protected and the winnings are being paid to the correct person. Currently I have reported them to ICO and sent them a nice invoice for my time, if i dont get removed off to courts we go.

Best blackjack sites uk gambling businesses must establish your name, address and date of birth before allowing you to gamble.

I have not agreed to this. Should you require any assistance our Contact Centre team are available by calling Please could you tell me the refund… Please could you tell me the refund procedure as I did not make an account and my phone number has been used with credit been with drawn from my phone bill.

I will get this site closed down! So Ive contacted the appaling muppets at pocketwin, proved the phone number in my hand is mine by emailing them the proof required and what do they do?

Just has the absolute worst experience… Just has the absolute worst experience with their customer service. Asking me for proof of phone number that hasn't been used for a year nd is no longer check this out. A BIG part of this stress that there was a three day wait in between every single email.

Filter by:. I was so excited, all of the stress of waiting had paid off! Hi Charlene We are sorry to hear of this, we do advise withdrawals reach our processing team on the next working day, we will then send an SMS update advising if your withdrawal has been processed or if additional information is required.

You've already flagged this. A few days later to received another email saying there was nothing attached even though I know that there definitely was. Once she finally made the effort to deal with my complaint, she then told me no information about the account, withdrawals or information on how to take my complaint further, and also refused to put a manger or supervisor on the call or any way to contact them.

Should you require assistance our Contact Centre team are available 24 hours a day by calling Best wishes, Pocketwin. Then it would take days to arrive in my bank account. Write a review. Please keep in mind that weekends and bank holidays are not classed as working days, unfortunately.

Where a gambling business delays a request to withdraw funds due to insufficient ID, that gambling business may be in breach of a licence condition Licence Condition 17 — Customer identity verification and may be subject to regulatory action.

Imagine being that bad Meaning we will do everything possible to make getting your withdrawals as difficult as possible to stop the withdrawal being processed so you will either reverse and lose your money or you will lose your rag and get your account blocked or just give up.

This is awful behaviour and unprofessional. Overview Reviews About. Hi Susie, We are sorry to hear you are unable to access our games on your mobile, all android devices do need to be above 5. Worst company out Worst company out, they took my cash balance that I deposited and put it into a bonus balance so I could not withdraw it.

Hi Margot, Sorry to hear of your displeasure, when any concerns are raised we will certainly investigate this further and offer training and pocket 01384888100 where required. I will be phoning the gaming commission and rightly so my solicitor!

Reply from PocketWin. However, there will be circumstances where customers hit risk triggers requiring further checks later in the relationship.

Still no joy with withdrawal sent my phone bill today and saying never received then saying don't take screenshots then told me to screenshot then said I sent to wrong email was told email news id pocketwinbingo.

Hi Nigel, We are sorry to hear you are unhappy with the identification request. The imbeciles send me pocket 01384888100 text, ICO it is and they will be getting a bill for wasting my time then small claims court, cretins springs to mind but they probably arent at this level yet.

I had fun playing on Pocket Win and have a high opinion on the app but I will no longer use this app because of how much of an ordeal it is to receive your winnings. All documents sent to us are kept private and confidential. In the end acted like suddenly the line was breaking.

What a joke of a site What a joke of a site. Blooming hello I'm surprised they havent asked what knickers your wearing.

I would like someone to get In touch with my self about this matter as soon as possible. Most operators do this by using electronic databases that give them assurance that the customer exists https://al-blok3.ru/best/vad-website.html that the given name, address, and date of birth all link to the individual.

So again I sent what I thought they needed. I sent the same attachment again but was tired of waiting so I promotions best roulette them through the chat. Keep deposit small amounts of money every day they dont deserve for something bigger and there is no wins at all.

Once received the withdrawal will then be processed on the next working day for depositing players and 3 working days for non-depositing best asian casinos. Ive been waiting for a couple of weeks now. Should you require assistance our Contact Centre team are available 24 hours a day by callingor you can request help from within your game menu.

We do however understand that it can be difficult sometimes for our players to understand pocket 01384888100 we would ask for proof of ID and other documentation before making payments out. My request for a withdrawal went though and today got a text message saying PocketWin needed more information before they could process payment!

Hi pocket 01384888100, Sorry to hear you are unhappy, if click the following article are receiving SMS message it would suggest your mobile number has been used to create an account. After waiting in a lengthy queue I was able to speak to someone who was able to confirm that they had received the email and all the information was pocket 01384888100 They are trying to hide all negativity!

Maybe they should. The money has been withdrawn unlawfully. Its a complete joke. Absolutely terrible company to try and deal with it, i would strongly advise that no one uses them for anything at all. What a joke of a site. This means that an operator may not ask for more information solely as a condition of withdrawing your funds, i.

Reply from PocketWin 14 May Hi Norma, We are sorry to hear you feel this way, We do advise working days for withdrawal to reach our banking team from this they will send you a SMS updated advising your withdrawal has been processed or if additional information is required.

Worst company out, they took my cash balance that I deposited and put it into a bonus balance so I could not withdraw it. It will save all this crap after. Luckily this was the last hurdle and I received my winnings a few days later.

Tried to get it removed and they quoted GDPR etc etc. Page and tel no. First of all, I had a lot of fun using the Pocket Win app! Hi Nicola, We are sorry to hear of your experiences, this will be investigated and feedback will be provided where required.

They don't ask you for all this I'd beforehand. They are scammers! The gambling laws need an overhaul to stop all these companies putting these vague terms and conditions in their rules and treat their customers with respect. Should you require assistance our Contact Centre team are available by calling , or you can request help from within your game menu. Just has the absolute worst experience with their customer service. I confirmed my ID and address, proof of payment - all seemed well. In them 2 weeks they send you a load of free bonus and if you lose them they automatically reverse your withdrawal and you have to start again. Please could you tell me the refund procedure as I did not make an account and my phone number has been used with credit been with drawn from my phone bill. When I've sent proof from the network stating the number is not active they won't accept it because of "doubt of authenticity". We would like to reassure you that any request for additional information is not a reluctance on our part to send you your winnings, we are happy to see our players, and you, win and be successful. Even when I've never had any contact with them. They have already had my passport and proof of address. Avoid this site like you were avoiding covid19 and hopefully, just like we hope for covid19, they will cease to exist!! It was easy and actually really fun but my experience with trying to get my winnings is what made me rate this three stars instead of five. The person I dealt with was named Jade who I had to ring twice as she terminated the call saying she was unable to hear. D when you eventually win and it takes a good 2 weeks to get you first pay out. We would advise to check your phone settings are up to date. At varying points in the relationship they may need you to provide proof of these. Hi Jenny, We are sorry to hear you are unhappy with the identification request. All the best, Pocketwin They say its at sometime during the lifetime of an account but its never when your depositing and losing they only ask for I. Your call centre operatives have the worse customer service attitude I have ever experienced. Customer service called me a liar on numerous occasions even though I had screenshot to prove it. At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. All the best, Pocketwin. In these circumstances, operators should ask for more information as soon as possible. I decided to talk to someone through the chat once again just to ask for confirmation that my money had been processed. Which again is unlawful.